Warranty Protection plan

The PINE WIRELESS PROTECTION PROGRAM offered through Pine Cellular is a benefit offered to customers providing security and peace of mind.

Protect your investment against

Loss, Stolen, Broken, Accidental Damage and Liquid damage

The high percentage of missing phones is result of being left behind or stolen. Often handsets are dropped when least expected. Water damage can cause your phone to be totally or partially damage.

What’s covered under the PINE WIRELESS PROTECTION PROGRAM ? Here are some examples.

Bill has just decided to purchase a Samsung S111. During the sales process learned that he rides his horses with phone and has previously dropped his wireless device while riding. What would you say to Bill after he chooses the Samsung S 111?

With the purchase of your new Samsung S11, you are eligible to have Pine Cellular’s handset protection plan, total equipment protection immediately. Total Pine Coverage includes insurance, provided, directly by Pine Cellular.

Pine customer who has been enrolled in Wireless Handset Protection Plan ask about letter from Pine Cellular regarding change in Protection Provider?

Thank you about asking. The letter you received was to notify you that the Pine Cellular will provide you with direct Handset Wireless Protection Plan. The huge value is immediate satisfaction and local customer service support.

A Pine Customer has received the letter from Pine and wants to drop the Wireless Protection Plan.

You are currently covered for loss, theft, damage and mechanical and electrical defects after the Manufactures warranty expires. If you choose to cancel the coverage, you cannot add back until an upgrade, or new handset I purchased.

  • Lost
  • Stolen
  • Mechanical malfunction, such as;
    • Stuck buttons
    • Screen goes bad
    • Speaker goes bad
    • Unable to charge
  • Accidental Damage, such as;
    • Broken antenna
    • Cracked housings
    • Cracked LCD
    • Damage from sand
    • Dropped cell phone
  • PLUS: Liquid damage (water, rain, soda, fell in pool)
 
Option 1
Monthly Billing Program
Highlights Iphone $10.99 or noniphone $5.99 		Option 2
1 or 2 Year Prepaid Replacement Program Highlights.
2 year Iphone only
Coverage: 2 replacements permitted within a 12 month period. Coverage: 2 replacements permitted within a 12 or 24 month period.
Covers Pine Cellular only. Covers Pine Cellular only.
Provides lost, stolen, broken, accidental and liquid damage coverage for wireless phone, standard battery and standard home charger. Provides lost, stolen, broken, accidental and liquid damage coverage for wireless phone, standard battery and standard home charger.
1 Year coverage. (coverage continues unless removed) 1 or 2 Year coverage. (Renewable with new fee)
Coverage for all makes and models of cell phones
Warranty does cover iPhone $179. 00 retail fee 		Coverage for all makes and models of cell phones
Warranty cover Overseas unlocked phones /iPhone
Deductible Schedule: $0.00 - $249.00......................$50.00
$250.00 - $449.00....................$100.00
$450 .00 - above.....................$179.99
Iphone...............................$179.99
* 2nd claim Additional $25.00
Monthly Rate (MSRP)
$0.00 - $449.00......................$59.99
$450.00 - above......................$10.99
Annual for$5.99 protection plan......$59.99 		Deductible Schedule:
$0.00 - $249.99......................$50.00
$250.00 - $449.99....................$100.00
$450.00 - above.....................$179.99
Iphone...............................$179.99
*Deductible doubles with 2nd claim
Monthly Rate (MSRP)
$0.00 - $449.00.........................$59.99
$450.00 - above.........................$10.99
Annual for$5.99 protection plan........$59.99
(30 day “waiting period” if you have left the Pine Cellular location without purchasing the PINE WIRELESS PROTECTION PLAN) (30 day “waiting period” if you have left the Pine Cellular location without purchasing the PINE WIRELESS PROTECTION PLAN)
Coverage underwritten by Pine Cellular. Coverage underwritten by Pine Cellular.
  • Replacement cell phones can be issued same day as claim approval.
  • All serial numbers, IMEIs, ESNs must match records on file.
  • Replacement phones may be new or remanufactured.
  • Lost & stolen claims require a police report
  • Replacement cell phones will be issued same day as claim approval.
  • All serial numbers, IMEIs, ESNs must match records on file
  • Replacement phones may be new or remanufactured.
  • Lost & stolen claims require a police report
Easy and fast claims filing, filing a claim can be made during store hours at any Pine Cellular locations, any claims made will be approved
Monday-Friday 8 AM to 5 PM. 		Easy and fast claims filing, filing a claim can be made during store hours at any Pine Cellular locations, any claims made will be approved
Monday-Friday 8 AM to 5 PM.
 

How to file a claim?

In order to process the customer’s claim the first time, the following information is needed. If the customer does not know all of this information then the processing of the claim will be delayed:

  • The person coming in the store making the claim must be listed on the account with full access and know the manufacturer, model and number of wireless telephone.
  • The customer must come in one of the Pine Cellular locations
  • If the phone is mechanically malfunctioning box must be brought back.

To file a claim for a LOST or STOLEN WIRELESS PHONE:.

  • The customer MUST report the incident to police, and obtain a police report number and a copy of the police report.
  • The customer must bring the police report in the office when claim is made. They must know the name on the account and wireless phone number. If a hard copy police report is not available, the customer is required to obtain the following information: the Police Dept. telephone number, Officer’s name and badge number, and report number.

To file a claim for a BROKEN WIRELESS PHONE:

  • A replacement phone will be exchanged with claim verification and approval.
  • If the customer’s original model has been discontinued or is unavailable, they will be notified of the replacement phones available. All replacement phones are comparable models (features and technology) to the customer’s original phone and approved by the customer.
    • Replacement phones may be new or refurbished.
    • Defective Phone must be presented in original box
    • Not responsible for any wireless accessories related to defective unit

Why would a claim be denied? Most Common Causes are:

Pine Cellular makes every effort to fulfill all claims but there are valid reasons for a claim to be denied. The following represent some of the most common:

  • Attempt to file a claim during the thirty (30) day waiting period.
  • Make and Model of phone not matching original contract information
  • Modifications to the phone – Other than clip on accessories
  • Unauthorized Repairs – Phones found to have been opened by an unauthorized repair agent
  • Failure to provide a police report within 10 days of filing a lost or stolen claim.
  • Failure to provide proper deductible payment within 30 days of claim filing.
  • Serial / ESN / IMEI numbers reported do not match the Serial / ESN / IMEI numbers of the damaged phone received for repair.
  • Phones found to have been intentionally abused or damaged.
  • Products with the Serial Number, IMEI, Hex or ESN altered, defaced or removed.
  • Never registered
  • Original box not presented with defective unit.